SWOT Analysis & Key Performance Indicators

SWOT Analysis

Strengths:

– Adequate knowledge of process automation.

– Strong understanding of the university’s procedures and needs.

– Expertise in process mapping.

Weaknesses:

– Limited resources: (human, licensed software, hardware). 

– Resistance to change from stakeholders accustomed to established processes.

Opportunities:

– Potential to streamline university operations and improve productivity.

– Opportunity to leverage emerging technologies for educational innovation.

Threats:

– Dynamism of digital innovations.

– Data security and privacy concerns.

KEY PERFORMANCE INDICATORS (KPIS)

Each role has specific job descriptions and KPIs outlined based on briefings. Performance is reviewed based on these KPIs to ensure alignment with unit goals.

1. Project Manager:

KPI: Project Completion Rate: Percentage of projects delivered on time and within budget.

KPI: Client Satisfaction: Measure of client feedback scores post-deployment.

• Business Analyst:

KPI: Requirement Accuracy: Percentage of projects where initial requirements match final delivery without significant changes.

KPI: Stakeholder Engagement: Number of stakeholder meetings conducted and feedback incorporated.

• Software Developer:

KPI: Code Quality: Number of defects per 1000 lines of code, using code benchmarking procedures to evaluate code efficiency

KPI: Feature Delivery: Percentage of features delivered on schedule.

Quality Assurance/ Systems Analyst:

KPI: Bug Detection Rate: Number of bugs identified and fixed before deployment.

KPI: Test Coverage: Percentage of code or features covered by tests.

System Administrator:

KPI: System Uptime: Percentage of time the systems are operational and available.

KPI: Incident Response Time: Average time taken to resolve system incidents.

Code Vulnerability Expert:

KPI: Security Incident Rate: Number of security incidents per month.

KPI: Compliance Rate: Percentage of systems and processes compliant with security standards.

Process Analyst:

KPI: Process Improvement Implementation: Number of process improvements implemented.

KPI: Efficiency Gain: Measure of time or cost savings achieved through process improvements.

UI/UX Designer:

1. User Satisfaction and Usability:
2. Measure user satisfaction through surveys or feedback forms.
3. Assess the likelihood of users recommending the product.
4. Use standardized questionnaires to evaluate usability.

2. Design and Development Process Efficiency:

1. Measure the time taken to complete each design phase.
2. Track the time from design submission to final approval.
3. Monitor the number of revisions before approval.

3. Accessibility and User Task Completion:

1. Measure adherence to accessibility standards (e.g., WCAG).
2. Collect user input about accessibility features.
3. Measure the percentage of users who successfully complete a task on the first attempt.

4. Ongoing Improvement and Training:

1. Monitor ongoing training and development for UI/UX designers.
2. Track the frequency of sessions aimed at improving design skills and collaboration.
3. Measure time dedicated to exploring new design trends and technologies.